Return, Refund & Warranty Policy
This policy applies to every order placed on Syed Non Custom Solar & Batteries. Please read it before you order.
Checking warranty (7 days)
Every package is checked and tested before dispatch. You get a 7-day checking warranty from the day of delivery.
Faulty or wrong item
- If an item has a fault that was not disclosed, or you received a different model than you ordered, contact us within 7 days of delivery.
- Send your order ID and a short video showing the problem by WhatsApp or email.
- After we confirm the issue, we will repair or replace the item, or refund the amount you paid if neither is possible.
Returns
- Change-of-mind returns are not accepted once the order has been delivered.
- Approved returns must include all items and accessories, without physical damage.
Refunds
Approved refunds are paid back to the same account used for payment. The advance is refundable if we cancel your order or cannot deliver it.
Not covered
- Physical damage, water damage or misuse after delivery
- Damage caused by wrong installation or wiring by others
- Issues reported after the 7-day checking period
How to contact us
WhatsApp: +923402220418