How to File a PTA Complaint Online (CMS Portal and App)
To file a PTA complaint online, sign up on PTA's Complaint Management System at complaint.pta.gov.pk or in the PTA CMS app, choose a category, describe the problem and attach proof. You get a complaint number to track it. PTA handles complaints about mobile operators, internet services, SIMs, DIRBS and blocked phones, usually after you have first raised the issue with your operator.
Updated 11 November 2026
What you can complain to PTA about
PTA is the telecom regulator, so its complaint system covers telecom services, not shops or brands. Common categories include: - Mobile operator service: billing, deductions, poor coverage, packages - Internet and broadband problems - DIRBS and IMEI issues: registration, one SIM slot not working, blocked phones - Lost or stolen handset blocking - SIMs issued on your CNIC without your consent - Unwanted or fraud calls and SMS
For service problems, PTA generally asks you to complain to your operator first and keep the operator's complaint reference. If the operator does not solve it in reasonable time, you then take it to PTA.
PTA online complaint registration: step by step
1. Open complaint.pta.gov.pk or install the PTA CMS app from the official app store 2. Sign up with your name, CNIC, mobile number and email, and verify the codes sent to you 3. Log in and choose 'lodge complaint' 4. Pick the category and sub-category that match your problem exactly 5. Fill in the details: operator, numbers or IMEIs, dates and a short description 6. Attach proof such as screenshots, receipts or the operator's reference 7. Submit and save the complaint number shown on screen
That number is how you track the complaint and send reminders later.
PTA complaint form: what to write
A clear complaint is solved faster. Keep it short and factual: - What happened, in one or two lines - When it started - Every number involved: your mobile number, all IMEIs from *#06#, PSID or DIRBS tracking ID - What you already tried, including the operator's complaint number - What you want: for example, 'please register my second IMEI' or 'please block this SIM'
Avoid emotional language and do not file the same problem several times. One complaint per issue, in the right category, is the rule that helps most.
PTA mobile stolen complaint
If your phone is lost or snatched, act quickly: - Report it to the police; many provinces offer an online report - Ask your operator to block the SIM and issue a duplicate - Request IMEI blocking through PTA's lost and stolen handset category or the channel your police station advises - In Karachi, CPLC also helps with stolen phone reports
Keep the report number and your box or invoice with the IMEI on it. If the phone is found, the same route is used to unblock it. More detail is in our stolen mobile check guide (How to Check if a Phone Is Stolen in Pakistan) and PTA blocked phone unblock (PTA Blocked Phone: How to Check and Unblock It Legally).
DIRBS and IMEI complaints
For phone registration problems, use the DIRBS-related categories: - Tax paid but phone still not registered - One SIM slot compliant, the other not - Wrong IMEI entered in an application - 'IMEI already exists' or similar errors
Attach the PSID receipt, a clear photo of the box label with IMEIs and a screenshot of the 8484 reply. Our DIRBS portal guide (PTA DIRBS Explained: dirbs.pta.gov.pk, DRS, DVS and Sign Up) explains the DRS and DVS screens, and the dual SIM guide (Dual SIM PTA Registration: One SIM Approved, the Other Not) covers second IMEI issues.
Other ways to reach PTA
If you cannot use the portal, PTA's toll-free helpline is 0800-55055. Phone calls are good for questions; a written online complaint is better for anything you may need to prove later, because it creates a record with a number and date.
PTA's website, pta.gov.pk, also publishes notices about fake messages, new rules and DIRBS updates. Our PTA helpline guide (PTA Helpline Number, DIRBS Complaint and Mobile Registration Offices) lists the official channels and warns about fake 'PTA' WhatsApp numbers.
Tracking and following up
Log in to the complaint portal or app to see the status of each complaint. If the time PTA mentions has passed with no reply, send a reminder from the same complaint instead of opening a new one.
If PTA asks for more documents, reply quickly. Many complaints stall only because a receipt or IMEI photo is missing. When the complaint is closed, check the result yourself: send the IMEI to 8484 or make a test call with the SIM.
What PTA cannot solve
PTA does not handle disputes about a phone's price, delivery or physical faults. For those, contact the seller first, then the brand's service centre, or a consumer court in your district.
That is why it pays to buy from a seller who lets you test the phone. Every order from our online store comes with a 7-day checking warranty, and we deliver across Pakistan. Our iPhones are Non PTA, and our Android phones, such as the Galaxy A56 5G (Samsung Galaxy A56 5G) and Redmi Note 14 Pro (Redmi Note 14 Pro), are PTA Patch Approved box pack units.
